Learner feedback is great to get, but all-too-often we don’t seem to ever seek it. But how can we improve without it?
In LMS’s it’s usually pretty easy to gather learner feedback by creating a wee non-scored assessment, or in Moodle a feedback activity. I’ve been drafting a generic one up which may provide a helpful starting point for others.
I wanted to get as much from each question as I could, while keeping it short, generic and in plain-speech. Here are my ten questions.
These ones come first, and have a horizontal combo-box, standard likert type set up. Options are Strongly disagree, Disagree, Neutral, Agree and Strongly Agree.
- I enjoyed this course.
Your basic ‘happy sheet’ feedback. Straight-up, question 1. Boom.
- This course covered what I expected from the description and communications.
Is the course advertised appropriately? Does it actually cover what it’s supposed to?
- What I’ve learnt will be useful in my role.
Does the learner think the training was a waste of time or does it actually have value?
- I know how to apply this training in my role.
I ummed and aahed about this one – it’s similar to the previous – but I think it’s important to recognise the difference between getting the knowledge and applying it. All too often we don’t put a lot of effort in to helping learners apply the training to their jobs. If learners don’t apply the training in their work, this job of mine is a total sham – so I thought it worth its own question. Then, if we ever do do a behavioural evaluation, we have a benchmark here – eg. ‘Learners said they knew how do apply it – why didn’t they?’
- The course was easy to navigate.
So often modules demonstrate interface design with zero consideration for the learner experience. This question will help identify which modules work and which don’t.
These next two questions have custom feedback items, so I listed the options vertically instead so learners are more aware of that.
- The tone and language of the course was:
- way too simple
- a bit simple
- about right
- too specialised
- way too specialised
The above question is to help address the ‘babyish’ training which is a pet hate of mine. In the corporate world you are teaching professionals and those “themed modules” (babyish tack) really irritate me. This one also provides useful info if you’re shooting too far the other way as well.
- The length of the course was:
- way too short
- a bit short
- about right
- a bit long
- way too long
This one is pretty self-explanatory. Do learners want things in better bite-sized chunks or what?
My last three questions are free text fields:
- What did you like about the course?
Let’s force some positive feedback, make you feel good. But also know what works and what you should do more of in future.
- What could be improved?
If anyone has specific thoughts, we’re all ears – fire away!
- Have you any other comments?
Those’re my ten I came up with – what do you think? Have I missed anything?